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Messaging & Reminders

Send the right message, at the right time, through the right channel.

From booking confirmations and reminders to cancellations, rescheduling, and win-back campaigns, Appointer automatically delivers every message via email, SMS, and the messaging apps your clients already use—Telegram, Viber, WhatsApp, and more.

6 events, zero manual sends
Email, SMS & messengers
Credits roll over. Never expire.
Message activityLive
This week
Booking confirmed → Nadia
Booking confirmedNadia2 min agoDelivered
24-hour reminderBohdanSends in 22hScheduled
2-hour reminderIrynaSends in 1h 50mScheduled
Cancellation noticeYuri14 min agoDelivered
Reschedule noticeOksana1h agoDelivered
Win-back nudgeVladRetried · deliveredDelivered
428delivered
36scheduled
2needs attention
99.9%reliability
How it fits together

One platform. Five ways to turn first-time clients into regulars.

Automate reminders, reach clients by email, SMS, and the messaging apps they already use, then reconnect with them at the right time. Everything works together in one simple workflow.

1

Reminders

Booking confirmations, plus 24-hour and 2-hour reminders, are sent automatically—right when your clients need them.

2

Messengers

Message clients on Telegram, Viber, WhatsApp, and Facebook from your own account—even on the Free plan.

3

Email

Included with every plan—booking confirmations, reminders, and win-back emails are sent automatically.

4

SMS

Ideal for time-sensitive messages that clients see within minutes. Available on Pro.

5

Client Retention

When clients stop booking, Appointer automatically reaches out at the right time and shows you who returns, so you know what actually works.

Your channels
TelegramReminders · Inbox · Broadcasts
ViberReminders · Inbox · Broadcasts
WhatsAppReminders · Inbox · Broadcasts
FacebookReminders · Inbox
InstagramInbox only
Telegram is free; Viber & WhatsApp carry the provider's own fees.
Messaging

Reach clients where they actually pay attention.

Connect your Telegram, Viber, WhatsApp, Facebook, and Instagram accounts, then send confirmations and reminders where your clients already chat—all from your own name, even on the Free plan.

Their preferred messaging app
Send booking updates through Telegram, Viber, WhatsApp, or Facebook instead of SMS whenever possible.
One shared inbox
Replies from every channel appear in one place and are automatically linked to the right client.
Clear about every channel
Instagram is inbox-only, while Viber and WhatsApp have provider fees. We show exactly what each channel supports before you get started.
Explore messaging channels
The message engine

Six key moments. Fully automated.

From the moment a client books to long after their appointment, Appointer sends every message automatically. Choose the channel for each step and change it anytime.

Instant booking confirmation
Clients receive a confirmation as soon as they book, through the channels you choose.
Smart reminders
Automatic reminders go out 24 hours and 2 hours before each appointment to help reduce no-shows.
Automatic schedule updates
If an appointment is cancelled, rescheduled, or booked again, clients are notified automatically, so everyone stays up to date.
Per-event channelsEditable any time
EmailSMS
Booking confirmed
24-hour reminder
2-hour reminder
Cancellation notice
Reschedule notice
Win-back nudge
Retention SMS only reaches clients who opted in on the booking form.
Notifications · Activity
428
Delivered
36
Scheduled
2
Needs attention
Search by client…All types
Booking confirmedOksana6 min agoDelivered
24-hour reminderVladSends in 8hScheduled
Reschedule noticeNadia1h agoDelivered
Win-back nudgeBohdan3h agoDelivered
See every send

Every message. Easy to track.

Every confirmation, reminder, and follow-up is stored in one searchable timeline. See what was sent, when it was delivered, which channel was used, and whether it reached your client.

Find any message in seconds
Search by client or filter by message type to quickly find confirmations, reminders, cancellations, reschedules, or win-back messages.
See what needs attention
Instantly see which messages were delivered, which are scheduled, and which need your attention—all without digging through delivery logs.
See exactly what your client received
Open any message to view its content, recipient, delivery channel, and status—all in one place.
The payoff

Reminders keep appointments. Retention keeps clients.

When a client stops booking, Appointer automatically reaches out at the time they're most likely to respond. Every returning booking is tracked, so you always know which campaigns are delivering results.

Sent when they're most likely to respond
Win-back messages are delivered at the time each client usually books, increasing the chances they'll come back.
Results you can measure
Every returning booking is linked back to the campaign that generated it, giving you a clear view of what drives revenue.
Focus on your most valuable clients
Clients are prioritized by lifetime value, so you always start with the relationships that have the greatest impact on your business.
Win-back funnelLast 90 days
Sent428
Rebooked96
22% rebook rateSent → Rebooked
Revenue recovered
$5,280
Why it matters

Clients rarely disappear on purpose. Life just gets in the way.

Even the busiest clients forget appointments. Appointer keeps every booking on track with automated reminders, and when someone stops coming back, it reaches out again automatically—tracking every returning booking so you always know what worked.

Reliable delivery

Automatic retries and smart error handling catch delivery issues before your clients ever notice. Every message is tracked—nothing disappears without a trace.

Fewer no-shows

Smart reminders sent 24 hours and 2 hours before each appointment give clients time to reschedule instead of missing their booking.

Less manual follow-up

Stop manually following up with inactive clients. Appointer reaches out automatically, so you can spend your time on your business instead.

Let the engine handle the follow-through.

Reminders, email, SMS, and win-back campaigns — one settings page, zero manual sends.